Success Story: Raiffeisen

Anyone who is self-respecting in Luxembourg has an account with the Luxembourg cooperative bank Banque Raiffeisen. Since 1925, Raiffeisen has been committed to the cooperative values ​​and summarizes them on its website: "Ambition and respect, passion and closeness"
Regardless of whether it is a private customer or a company, a business partner or an employee - the climate of appreciation and sustainability can be felt at all times when in contact with Raiffeisen. For Raiffeisen, the focus on customer satisfaction, quality and professionalism is not just a marketing phrase, but part of everyday work, which leads to excellent results.
AlphaTax S.a r.l. in Echternach (Luxembourg) is the leading company for the creation of qualified tax reports in the outsourcing sector - for almost 40 jurisdictions.

With the self-developed, modular software, AlphaTax can very flexibly implement new country modules as well as work out the tax law changes to the existing modules for the next reporting year. In this way, the company provides its customers - primarily credit institutions and online commercial banks - with around 400,000 individual tax reports annually for their international private customers. For this, AlphaTax only needs a few anonymized raw data in electronic form. Regardless of which country module is to be created: the data extract is always the same. Once the interface has been implemented, the bank no longer needs to adapt the process.

The AlphaTax employees have many years of professional experience in the financial world and know exactly the expectations of their customers. Not only their detailed knowledge of financial products and bank booking systems, but also their in-depth knowledge of national tax law in a wide range of jurisdictions makes them real specialists and perfect contacts for their customers. In addition, AlphaTax has been working closely and trustingly with external consulting companies from the respective tax domiciles for many years.
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Our private customers really value the tax reports. We no longer want to do without this service. An absolute must.
Romain Mazouin
Senior Investment Manager, Banque Raiffeisen

Collaboration

After the first working meetings between Banque Raiffeisen and AlphaTax in January 2016, the decision was made quickly: After examining several competitors, Banque Raiffeisen awarded AlphaTax the contract to prepare the customer tax reports.

The project to put tax reporting into operation was very straightforward: in May 2016, Raiffeisen's IT experts began developing the interface for supplying the raw data to AlphaTax. Thanks to the extensive project experience and technical skills of the IT team of the Luxembourg cooperative bank, the excellent tax expertise of its project employees and the excellent communication between the two companies, the implementation was achieved in a short time. What was also helpful for the rapid implementation was that AlphaTax was already familiar with the special features of the new core banking system through other projects, which Banque Raiffeisen had successfully put into operation a few years earlier.

The result

Since its successful launch in 2016, Raiffeisen has been sending tax reports for several countries to selected private customers. Depending on the tax residence country of the retail customer, the account and securities transactions are classified by the AlphaTax software according to the country's legislation. The software applies the country-specific regulations when calculating capital gains as well as profits and losses and sums the results determined in this way into a filling aid. This filling aid maps the most important fields of the respective country's tax forms valid for the requested reporting period, so that the amounts can be easily transferred to the original form. To make the results easy to understand, all relevant transactions and calculations are included in a clear detailed report. A reference is included for each individual amount, which indicates the respective allocation in the lines of the filling aid. The bank receives a completed tax report back electronically, which it only has to personalize.

The project was extremely efficient and targeted; optimal cooperation. Very pleasant, friendly and professional.
Heike Steffen
Managing Director and Project Manager, AlphaTax
I am always impressed by how well-founded the detailed tax knowledge of Banque Raiffeisen's employees is. The very rare feedback always hits the mark.
Doris Kaufmann
Relationship Manager, Senior Tax Expert, AlphaTax
Our mission: to implement tax reports for banks clearly, reliably and with perfect technology.
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